How to cancel a listing (Brokers, Managers and Admins)

If you are the designated Broker, Manager or Admin and you need to cancel a listing for an agent within your office (agent do not have the ability to cancel their own listings), go to Add/Edit> Edit Listing Status:

2026-01-09_10-41-16.jpg

 

 

Enter the list number and click Submit:

2026-01-09_11-07-37.jpg

 

 

 

Select Cancelled from the drop-down menu:

2026-01-09_10-58-15.jpg

 

 

 

Enter the Cancelled Date and click Save:

2026-01-09_10-59-17.jpg

 

The date entered as the cancellation date should be the date that the last signature (either Seller or Broker) was obtained on the cancellation paperwork. 

 

Note: there is no confirmation window after you click Save. The listing will immediately change status to Cancelled and you will be brought back to the connectMLS home page.

 

 

 

Related articles:

How to change your listing's status

 

 

Was this article helpful?
1 out of 1 found this helpful

Comments

0 comments

Please sign in to leave a comment.

Our support hours:
Mon-Thursday - 8:30 am - 7:00 pm Fridays - 8:30 am - 6:00 pm Saturday/Sunday - 9:00 am - 3:00 pm
About SmartMLS
Working with you to make homeownership happen.
Tell Us How We're Doing
Take a minute, let us know or send us a suggestion