As of January 2017, list agents are no longer allowed to cancel their own listings.
Either the office's Broker, Manager or Admin must do it, or you must send a signed Listing Change Form to the MLS and we will cancel the listing for you. If your office or Association has its own cancellation form, we will accept it (in place of the SmartMLS Listing Change Form) as long as it contains all of the required information and signatures as the Listing Change Form.
Note: the date entered as the cancellation date should be the date that the last signature (either Seller or Broker) was obtained. The Sales Agent signature is optional when cancelling a listing, so the date this is obtained is not relevant.
You may email the completed form to changes@smartmls.com.
*** Whether you submit the SmartMLS Listing Change Form or your office's/Association's version of a cancellation form to the MLS for us to cancel the listing for you, please make sure the form is signed by the Broker, List Agent and Seller(s) ***
If you accidentally cancel a listing in error, please reach out to us (203-750-6000 or support@smartmls.com) as soon as possible. Our Major Corrections team will be able to assist you.
Note: A property cannot be re-listed unless the previous listing has been cancelled. The original brokerage must cancel its listing before the property can be re-listed with a new brokerage. The original broker is not obligated to cancel the listing if they are not releasing the listing.
CLICK HERE to access the SmartMLS forms library to download the Listing Change Form.
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